Accessibility

Accessibility

Consider all the things which influence how easy it is for young people to receive a service, and how appropriate this service is. These variables make a crucial contribution to the accessibility of a service.

Click on each image for some questions you should ask about accessibility.

Please click on each image for more information.

Access criteria

What are the access criteria?
How are young people referred?
How does someone qualify for an appointment?
How long do they wait?

Publicity materials

How user-friendly are the publicity materials?
Have they been designed with the help of young people?
Are they appropriate for different audiences?

Staff

What are the attitudes and values of the staff?
How well do they communicate and engage with young people, particularly with those who have difficulty communicating, or behave differently?

Building

How is the look and feel of a building inside and out?
What is the physical capacity of the building?
Does it have disabled access and is it in an accessible and appropriate location?