In the previous activity you may have included the following issues:

• Were you worried about confidentiality?
• Did you want to find out more about the service before you went?
• Were you worried about the practicalities of getting there and finding it?
• Were you thinking about how you would like to be treated by the staff?

Many of the issues you identified will give you insight into the important things to keep in mind for young people’s services.

Click on the thumbnails to view some quotes from young people about how they felt when accessing services or use the previous and next buttons.