Terms and Conditions

children sat in a group

Terms and Conditions and Privacy Notice

The text here forms part of the terms and conditions of use that every user must accept before using MindEd. By using our site, you indicate that you accept these Terms and Conditions and that you agree to abide by them. If you do not agree to these Terms and Conditions, please refrain from using our site. We have also made this text publicly available on the web site in the interests of transparency, as recommended in the Data Protection Act (1998). The text can be downloaded in pdf format if required.

If you have any queries about any aspect of these Terms and Conditions, please contact minded.enquiries@e-lfh.org.uk.

Using MindEd.org.uk

MindEd is provided by a consortium of professional bodies and other charities, funded by the Department of Health. All e-learning content is owned by the Royal College of Paediatrics and Child Health (RCPCH). It is maintained and managed by e-Learning for Healthcare (e LfH) for your personal use and viewing. Use of this resource is dependent on acceptance of these Terms & Conditions.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our sign in procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. Access to MindEd is recorded and may be stored and used for statistical analysis.

e-LfH promotes inclusion for all, regardless of disability, capability or technology. We have undertaken to use our knowledge and understanding of the ways in which different people access the Internet to develop a site that is clear and simple for everybody to use.

This site has been designed to be highly accessible and usable in accordance with the Web Content Accessibility Guidelines (WCAG v2.0) published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Should you have difficulty accessing information on any page of this site, please contact minded.enquiries@e-lfh.org.uk, giving the URLs of the pages concerned.

What information does MindEd hold?

MindEd captures certain information on each user as part of the registration process. This data enables the creation of an accurate user profile, which is necessary for reporting purposes and to offer users learning that is relevant to their needs. The data that is stored is limited to information relating to users' work, such as their job role, place of work or membership number for a professional body (e.g. General Medical Council number). We will never ask for your home address or any other domestic information.

MindEd also stores a record of all learning activity by signed in users, including posts on forums or other communication media, and all enquires to the e-LfH Service Desk.

How does e-LfH process the information we hold?

This page explains how e-LfH uses any information you give to us, and the way we protect your privacy. Protecting the privacy and personal data of visitors to our site is highly importance to us.

Information collected by MindEd is used only to deliver online learning and to store and report on users' learning activity. It will never be sold for financial gain or shared with other organisations for commercial purposes.

Examples of how we might use the data held include but are not limited to the following:

  • For internal review
  • Customising the content and/or layout of MindEd.
  • Notifying users about updates to MindEd.
  • Gathering feedback or input on the service, content, or layout of MindEd.
  • Giving users access to their own learning history.

Providing anonymous summary data to partner organisations, such as professional bodies; or local organisations, such as Strategic Health Authorities or Trusts.

The Data Protection Act

In accordance with the Data Protection Act, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other government department or third party unless you have given us permission to do so. If you have any concerns about personal details or images on this site, please send an email to minded.enquiries@e-lfh.org.uk.

Who can see users' data?

MindEd administrators and other approved people working within e-LfH have access to users' training records and user profiles. This may include our suppliers (e.g. our Learning Management System provider), but such organisations will sign Non-Disclosure Agreements and will never be allowed to use the information for commercial purposes.

Use of Cookies

For more information on cookies, please see the Information Commissioner's Office web site.

This website uses cookies to help improve the layout of the site. These are small data files on your computer, which help to remember settings, so you don't have to keep re-entering them whenever you visit a new page as well as measuring how you use the website so we can make sure it meets your needs.

The following first party cookies are currently being placed by MindEd.

Cookie NameWhat is it?Expires
MoodleSession This provides continuity and maintains your login from page to page. You must allow this cookie into your browser to use the site effectively. When you log out or close the browser this cookie is destroyed (in your browser and on the server).

The data we gather in this way does not contain any personal information or information about which other sites you have visited.

For details on how to stop your browser from setting cookies, please visit the aboutcookies.org site containing thorough details on cookies and how to disable them in all major browsers.

MindEd also uses Google Analytics to collect anonymous information about how the site is used, including the number of unique users, the pages they visited, what browser they use etc. We do this to make sure we are meeting its users' needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. It does not collect or store your personal information (e.g. your name) so this information cannot be used to identify who you are.

For full details on Google analytics cookies please visit Google's privacy policy.

Linking to MindEd.org.uk

Please let us know if you wish to link directly to pages on MindEd by emailing minded.enquiries@e-lfh.org.uk. We do not object to you linking directly to the information that is hosted on our site, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a permanent link from any website that is not owned by you. We do not permit our pages to be loaded into frames on your site; MindEd pages must load into the user's entire window.

MindEd reserves the right to move or change its web site URLs at any time in order to meet changing business needs and to continually improve its online service. External web sites link to the MindEd web site at their own risk.

Intellectual Property

RCPCH own or are the licensee of all rights, title and interest in and to the site and all of the content, software, code, data and other materials therein, and the look-and-feel, design and organisation of any aspect thereof, save as noted below, including any copyrights, trade mark rights and other intellectual property and proprietary rights contained therein. The British Association of Counselling and Psychotherapy own the intellectual property and proprietary rights in learning content labelled as Counselling MindEd. e-LfH own all rights of title and interest in and to the look-and-feel, design, templates and structure of the e-learning resource. All such rights are reserved.

Your use of the site does not grant to you ownership or title of, in or to any of the intellectual property and/or proprietary rights contained therein. Nothing contained in or provided through the site should be construed as granting any licence or right to use any intellectual property rights belonging to RCPCH, e-LfH or third parties, without the prior written consent of RCPCH, e-LfH or that of the third-party rights holder. The website is for your personal and non-commercial use only.

The names, images and logos identifying MindEd, RCPCH or e-LfH and their projects are their respective proprietary marks. If you wish to copy or use the MindEd logo, or any other logo used on the site, you must get prior approval from e-LfH by emailing minded.enquiries@e-lfh.org.uk.

Tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number, fax number and email.


The MindEd web site and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of e-Learning for Healthcare.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to external web sites

Links contained in MindEd will lead to other web sites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Email Disclaimer

The purpose of this policy is to ensure that people who communicate with e-LfH understand the way in which electronic mail (email) should be used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk.

The statement below applies to all incoming and outgoing email messages to or from e-LfH:

"This email and any files transmitted with it are confidential. If you are not the intended recipient, any reading, printing, storage, disclosure, copying or any other action taken in respect of this email is prohibited and may be unlawful. If you are not the intended recipient, please notify the sender immediately by using the reply function and then permanently delete what you have received.

Internet email is not a secure medium. Emails sent via the Internet could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material to e-LfH.

You have a responsibility to ensure laws are not broken when composing or forwarding emails and their contents.

Attachments to email messages may contain viruses that may damage your system. Whilst e-LfH has taken every reasonable precaution to minimise this risk, we cannot accept any liability for any damage which you sustain as a result of these factors. You are advised to carry out your own virus checks before opening any attachments."

Virus Protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this web site.

Updated January 2014

We may at any time revise these terms and conditions. If this happens, you will be asked to accept the new terms and conditions the next time you log in to MindEd. If you do not accept the new terms and conditions, you will not be able to continue using MindEd.

Last modified: Friday, 11 March 2016, 12:32 PM